Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: You will work in an exciting and collaborative team, who are focused on, and enjoy, supporting our employee platforms and colleagues. You’re passionate about Employee Systems, change delivery, process improvement and problem solving with a sense of fulfilment in helping others. You’ll enjoy working in a fast-paced environment with the ability to prioritise and communicate effectively to our colleagues and within the team. Day-to-day, you will: • Own business as usual activities relating to the maintenance of our Employee Success Systems. This includes day to day queries received into our case management tool from the Employee Success Team and self-service queries from our employees. • Escalate issues where necessary and manage security of our systems. • Analyse data, complete data cleanse activities and prepare data for system uploads • Deliver training to internal users within the Employee Success team. • Support the Employee Success Systems Manager & team in the ongoing development and evolution of our Employee systems. • Collaborate across the Employee Success team, to identify opportunities for improvement and provide options with an assessment of the risks and benefits. Skills and Experience: • Experience of working in an Employee Success service delivery function • Experience of system support including process development and improvement (enhancements, bug fixing, testing etc) • Ideally a working knowledge of current Employee Systems • Experience of providing clear, accurate and insightful data in a variety of forms (Microsoft Excel, PowerPoint, interactive dashboards/tools) • Intermediate knowledge of Microsoft Excel including formulas, Pivot Tables & Lookups • A track record of data analytic & cleansing skills • Strong problem-solving skills with the ability to think outside the box to provide the simplest solution or identify issues in large data sets. • Ability to multitask and prioritise through effective communication within the team. • A strong communicator (both in writing and spoken). What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you. At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for. We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! What’s holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.