- Sector: Customer Success
- Expiry Date: 24 June 2022
- Job Ref: J6014
Join the Access Family and see how we make software ideas become a reality!
Our core value of ‘Love work, Love life’ has been central to our success and so we are looking for people to join us who share our passion for making things better every day, to help us achieve 2 million users of the Access Workspace platform.
Are you ready for the challenge?
At Access we love software and how technology never stays the same. It is this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.
We are passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That is why over 1 million users and over 35,000 organizations rely on Access software to help their organisation thrive.
We are one of the most successful and fastest growing software groups in the UK and are now investing heavily in the Asia Pacific region aiming to replicate our success.
As an Education Consultant for Unleashed Software, an NZ based member of the Access team, your role is unique and crucial - we know that users need the right education delivered in the right way, at the right time, to support them as they learn about, work with and extend their knowledge of our product!
Day to Day
Reporting into our L&D Team Lead, you will be a member of the NZ based
global’ team, with responsibility for producing the training material and training
plans for use in our global teams. Using your knowledge of our product, customer, partners and culture, you will
be expected to work with senior stakeholders across our business in order to
develop an education and knowledge management strategy that is in line with
our business objectives - and reflects the needs of target training segments for
both the present and the future.
It may be that a roadmap for moving to the ideal future state is required, and you will be expected to lead, co-ordinate and actively contribute to the changes required to get us to where we want to be.
A strong collaborative focus to planning is essential - working alongside the
Marketing, Sales, Product & Customer Engagement teams - to ensure a consistent approach to communication and delivery.
Education management at Unleashed includes the design, creation, maintenance, review and retiring of assets - which will form an important part of the scope of this role.
You must be comfortable in a digital world, with responsibility for the Online
Unleashed University and video tutorials, conducting live webinars, events and
customer education materials. You will deliver presentations and event-based
face to face education – as a confident ambassador for the Unleashed brand and
(After time), a highly respected subject matter expert.
This role has access to digital designers within our Marketing team and you will
be expected to create the highly engaging assets needed to support us customers and our global teams.
Your Skills and Experiences
Ideally 4+ years’ experience preparing and/or delivering exceptional training and
At least one year developing training programs for a software product or
Successful presentation experience to medium sized groups (20 plus).
Experience communicating with people from all walks of life
What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
Become part of our amazing Access family!
At Access we are all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.
We love the fact that we are all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it is just more fun. So, no matter what makes you individual, if you are qualified, we cannot wait for your application.