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Digital Experience Designer

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Digital Experience Designer

Posted 9 days ago

Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: At Access we believe in #CustomersForLife, our goal is to ensure we provide customers with the best possible solutions, implement them quickly and efficiently, and ensure that they continue to realise the benefits of their investment for years to come. We’re seeking a skilled and dynamic Digital Experience Manager to join our team and play a pivotal role in shaping and optimising our customers’ experience through Digital platforms and tools. The Digital Experience Designer is a key driver in our Digital Customer Engagement team who collaborates with key partners to identify opportunity areas within our existing frameworks and processes, and drives change to improve and optimise our customer experience. This role works across the entire customer lifecycle but focusing mostly on delivering scalable Digital solutions that drive product adoption and increase customer retention. The successful candidate is customer obsessed, curious, and thinks outside the box to deliver transformational experiences that delivers beyond customer expectations. Day to day you will: · Conduct user research, competitor and SWOT analysis to identify opportunity areas. · Perform E2E analysis and experience reviews to document insights and opportunities to improve customer experience. · Able to connect data points to form actionable insights and recommend solutions. · Implement end-to-end thinking to encompass the entire customer experience. Develop deep customer empathy and understanding of customer pain points. Create personas and customer journey maps. · Design and execute on initiatives that optimise user experience across all stages of customer lifecycle, with particular focus on driving customer adoption and retention. · Deliver customer education programmes to increase product usage and active use. · Partnership with and influence other departments to deliver programmes that drive efficiencies, conversion and retention. · Create wireframes, prototypes for new/improved processes/experiments based on customer feedback and data insights. · Execute AB tests to validate hypothesis and test customer behaviour. Displays a curiosity to understand true meaning behind customer behaviours, collaborate with key stakeholders to iterate on designs. · Drive a project through from scoping to completion, managing stakeholder expectations and tracking performance. Your skills and experience may also include: · Growth mindset with a strong bias towards action. · You work at pace, are goal orientated and have a strong delivery focus. · Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities. · Self-starter and quick learner with an ability to work under pressure. · Previous experience working in a highly matrixed, fast-paced environment. · Excellent organisational skills, capable of managing multiple priorities simultaneously. · Excellent communication and collaboration skills with the ability to work across cross-functional teams. What’s in for you: We are a growing software company and we deliver on what we say we do. We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. You will get: • Healthy, friendly, and inclusive culture . • Flexible working hours. • Competitive salary package. • Great Holiday Package - starting from 25 - which goes up the longer you’re with us. • Charity day - day off paid by the company for volunteering activities. • Private Healthcare & Life Insurance. • Sport Allowance Eligibility . • Meal tickets. • Referral Bonus. • Christmas Bonus. • Big Break - all-inclusive holiday paid by the company. At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for. We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! What’s holding you back? Come and be part of our Amazing Access Family!