About you:

You are a dynamic individual who can manage their own workload, understands customer communication and delivering a quality service for our user base. Has good inter-personal skills. Is well organised and practical, with a logical, analytical approach to problem solving. Pays careful, close attention to detail. Is skilled in installing one or more items of hardware and software.

Day-to-day, you will:

• To provide project implementation services to clients
• Encourage and promote services and capabilities
• Provide a quality customer focussed approach ensuring work is carried out accurately and to the specified standards, with a smooth delivery.
• Creation of work packages for delivery and working closely with the resource manager for scheduling.
• To be responsible for high quality, customer centric communication throughout the project lifecycle.
• Provide training and support where included in scope to the specified standards.
• Joint responsibility for the transition of projects from the technical solutions team into in the implementation phase.
• Joint responsibility for the transition of projects from the implementation phase to business as usual including defining and the delivery of comprehensive technical documentation.
• Responsible for Project Management for all implementations where an project manager has not been assigned.
• Securing customer sign off at the end of an implementation or project
• Participate in lessons learned activities providing valuable feedback to the technical solutions team including the maintenance of technical standards.
• To be a technical stakeholder supporting the Project Manager or Service Delivery Manager in customer meetings.
• Ensure that through self-study that knowledge is both relevant and current with technology, innovation and industry standards.
• Provide technical leadership, support and mentoring to the junior members of the team.

As a well-rounded Infrastructure Engineer, your Skills and Experiences likely include:

• Previous experience within a Managed Service Environment is preferred.
• Experience of deploying solutions as part of a managed project

• Excellent problem solving skills
• Must have extensive knowledge of Citrix and VMware.
• An outstanding knowledge of Microsoft technologies; active directory, exchange, Azure/365 amongst others.
• Experience of designing, Installing, managing and supporting hosted Citrix environments.
• Diagnosing and resolving hardware, software and peripheral technical issues to customer’s satisfaction.
• Operating as an escalation point for Priority 1 issues
• Analysing incident trends and proactively identify problems.
• The ability to deliver high levels of service always and a willingness to do whatever is required to achieve this.

• Extensive experience of Citrix technologies