Data centre Team Manager What are we all about? At Access Group we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from payment processing and professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 40,000 organisations rely on Access software to help their organisation thrive. Access PaySuite is a market-leading UK FinTech in the Payment Sector and we’re now seeking to grow our Technical Operations team with a driven, high performing, Datacentre Team Manager to maximise the security, availability, resilience and of our payment platforms. You’ll be working on the latest payment technology supporting Direct Debit, Card Payments and Open Banking amongst others in a fast-changing, exciting sector. About you: You are excited about working for a best in class, fast growing Software business in a domain that’s innovative and disruptive and is vital to the lives of individuals and the successful operation of most businesses. You love solving challenging business-critical technical problems. You know that technical excellence is at the heart of delivering the best possible outcomes for our clients and the customers that rely upon them and you always place what’s best for the customer at the heart of what you do. You have very strong analytical and problem-solving skills and are a creative thinker, with strong interpersonal and communication skills, and the desire to share your knowledge and experience to develop your team so that they can rise to your exacting standards. You are passionate about technology and its potential to move organizations forward through innovation, while maintaining the security of personal and cardholder data at the highest level. About the role: We are seeking an ambitious Datacentre Team Manager to play a key role in leading an engineering team that is responsible for the operation of critical platforms supporting thousands of customers and millions of citizens. You will be at the heart of the team that designs, builds, and operates modern, secure, high availability and high-performance payments processing platforms and other key solutions that maximize the efficiency of operations for our customers. The platforms that your team will be working on support organisations across the UK, from enabling payments for major clean air initiatives such as the congestion charge and ultra-low emissions zones in London, enabling local authorities to support vulnerable citizens, and enabling payments for the BBC license fee. While doing this you will be delivering innovative infrastructure that support Open Banking, payment wallets and alternative payment methods. These platforms are a mix of public and private cloud, using the latest technologies to ensure that they deliver excellent service to our customers. Day-to-day, you will: Lead the infrastructure and software deployment teams for all payment processing and related systems, collaborating with the other members of the wider Product & Engineering and Customer facing teams to ensure scalability, security, and high availability based on comprehensive demand management and capacity planning. Oversee the deployment and configuration of servers, virtual machines, and application components, ensuring the integration of software and hardware to maintain a robust system infrastructure. Ensure system performance and resource utilization are monitored using various tools, and that your team are promptly identifying and resolving any performance bottlenecks or issues that may arise. Respond to critical incidents and service outages, leading the troubleshooting efforts and coordinating with your team to minimize downtime and restore services efficiently. Lead the team to Implement automation to enhance and standardise deployments and upgrades. Ensure compliance with security standards and best practices, regularly reviewing system configurations and access controls to protect sensitive data and maintain PCI-DSS compliance. Collaborate with external partners to ensure seamless integration with payment authorization and settlement services, ensuring the team resolve any technical issues that may arise during the integration process. Provide leadership and mentorship to the technical team, fostering a collaborative and growth-oriented environment. Work closely with other departments in a DevOps approach to align system operations with business requirements, identify improvements that can be made to existing systems, simplify and automate deployments, promote effective communication and collaboration. Ensure the team maintain comprehensive system documentation, including architecture diagrams, configuration details, and troubleshooting guides, to facilitate knowledge sharing and future system enhancements. Create and implement the most effective infrastructure, environment and application monitoring and alerting processes, maximizing the capabilities of the available tools to ensure delivery of a proactive monitoring and alerting solution. As a well-rounded Datacentre Team Manager your Skills and Experiences likely include: • Education: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience. • Experience: Extensive experience in managing teams running complex, secure data centre based systems that are operating 24/7/365 at 99.99% uptime and processing high volumes of transactions. • Experience: Some understanding of the specific issues that face payment processing systems in the payments domain, particularly PCI would be helpful. • Culture: Extensive experience of working in a DevOps culture, embracing automation, promoting collaboration, and ensuring a customer-centric approach. • Excellent communication and leadership skills to guide the team and collaborate with other departments effectively. • Strong analytical and problem-solving skills to help your team diagnose and resolve complex system issues efficiently. • Proven ability to create and maintain comprehensive processes and to encourage system documentation and knowledge sharing within the team to enhance overall system support. • Experience in leading technical projects, coordinating team efforts, and working collaboratively with cross-functional teams. • A willingness to stay updated with the latest trends, best practices, and emerging technologies in server based systems engineering. What does Access offer you? We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get: • A Competitive Salary • Giving Back/Charity days • Quarterly Socials • 6 weeks Sabbatical (after 6 years of service) • The Access Group Big Break: our all-expenses paid holiday to Spain Become part of our amazing Access family!

Data Centre Operations Manager

Data Centre Operations Manager

Sign up for Job alerts

Similar Jobs

Senior QA Engineer (Firmware)

Senior Data Engineer