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Data Centre Operations Manager

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Data Centre Operations Manager

Posted about 1 month ago

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.     About you:  You are excited about working for a best in class, software organization in a domain that’s innovative and disruptive and is vital to the lives of individuals and the successful operation of most businesses. You love solving challenging business-critical technical problems. You know that technical excellence is at the heart of delivering the best possible outcomes for our clients and the customers that rely upon them and you always place what’s best for the customer at the heart of what you do. You have very strong analytical and problem-solving skills and are a creative thinker, with strong interpersonal and communication skills, and the desire to share your knowledge and experience to develop your team so that they can rise to your exacting standards. You are passionate about technology and its potential to move organizations forward through innovation, while maintaining the security of personal and cardholder data at the highest level. Day-to-day, you will:  • Lead the infrastructure and software deployment teams for all payment processing and related systems, collaborating with the other members of the wider Product & Engineering and Customer facing teams to ensure scalability, security, and high availability based on comprehensive demand management and capacity planning. • Oversee the deployment and configuration of servers, virtual machines, and application components, ensuring the integration of software and hardware to maintain a robust system infrastructure. • Ensure system performance and resource utilization are monitored using various tools, and that your team are promptly identifying and resolving any performance bottlenecks or issues that may arise. • Respond to critical incidents and service outages, leading the troubleshooting efforts and coordinating with your team to minimize downtime and restore services efficiently. • Lead the team to Implement automation to enhance and standardise deployments and upgrades. • Ensure compliance with security standards and best practices, regularly reviewing system configurations and access controls to protect sensitive data and maintain PCI-DSS compliance. • Collaborate with external partners to ensure seamless integration with payment authorization and settlement services, ensuring the team resolve any technical issues that may arise during the integration process. • Provide leadership and mentorship to the technical team, fostering a collaborative and growth-oriented environment.   Your skills and experiences might also include:   • Extensive experience in managing teams running complex, secure data centre based systems that are operating 24/7/365 at 99.99% uptime and processing high volumes of transactions. • Good understanding of the specific issues that face payment processing systems in the payments domain, particularly PCI would be helpful. • Extensive experience of working in a DevOps culture, embracing automation, promoting collaboration, and ensuring a customer-centric approach. • Documentation and Knowledge Sharing: Proven ability to create and maintain comprehensive processes and to encourage system documentation and knowledge sharing within the team to enhance overall system support. • Experience in leading technical projects, coordinating team efforts, and working collaboratively with cross-functional teams. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.