We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.   What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: You will lead a team of Customer Success Managers (CSMs) to deliver exceptional service and drive business outcomes for our clients using Access software. You bring a strong commercial mindset, experience in managing high-performing teams, and a passion for improving customer journey. You’ll play a key role in supporting account growth, ensuring customer satisfaction, and contributing to long-term retention and renewal success. Day-to-day, you will:   · Lead, coach, and develop a team of high-performing CSMs, ensuring structured onboarding, continuous feedback, and career development. · Ensure the team delivers against key metrics including account growth, customer engagement, and satisfaction, aligned with our CSM playbook. · Act as a key escalation point, maintaining strong internal collaboration with stakeholders across sales, support, operations, and product teams. · Drive innovation and improvement in our customer success services, with a focus on digital-first initiatives and scalable engagement methods.    Your skills and experiences might also include:    · Proven experience managing teams in a service-led environment, ideally in SaaS or technology sectors. · Strong commercial acumen with a track record of growing Net Recurring Revenue (NRR) and enhancing customer relationships. · Excellent interpersonal and communication skills, with the ability to influence and engage senior stakeholders. · Highly organized, proactive, and adaptable, with strong problem-solving and escalation management capabilities. What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.     At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.