We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.    Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.    About you:  You will be someone who understands what ‘best in class customer service’ looks like, as you support our clients within a focused, collaborative Lightyear team. (Lightyear is a member of the Access Group). Primarily, you’ll be mapping data and creating templates for our data extraction engine, and you’ll also help maintain the quality and accuracy of the data extraction via these maps. Your secondary duties will be to support client requests via chat, email or tickets, taken over the phone. You’ll also be able to assist & guide new users, as well as respond to any technical issues they may have – working with the technical & product teams as required. It’s essential that you have the drive to follow up and maintain regular communication with our clients until resolution. This role is primarily based in our Sydney office. Day-to-day, you will:  •Carry out data mapping – identify and map key values within a document to create templates for our data extraction engine. •Provide product support – to help customers with product queries or Level 1 troubleshooting, testing and triage of technical issues. •Contribute to wider administrative tasks and general admin as/when required Your skills and experiences might also include:   •Previous experience in a similar technical support role or technical education •A background in finance or accounts payables would be beneficial •Attention to detail,which is crucial to maintain accuracy •Time management and ability to meet deadlines, with a desire to provide best in class customer service. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.