Customer Success Manager **This role will be based in our Glasgow Office on a hybrid basis** We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.     About us: ClassForKids ClassForKids is a talented young tech company based in Glasgow and we're changing the way that parents, organisers and kids attend classes. We've grown our market to thousands of clubs and organisations across the UK and Ireland over the past ten years, helping our clients make their businesses more efficient and successful. About you: As a Customer Success Manager, you will be accountable for the success of a portfolio of our Class for Kids customers. You will get a buzz from driving for better, you'll be customer centric while also being commercially driven, helping our customers achieve growth through our platform. You will be a genuine team player who is skilled at building and maintaining effective relationships at all levels internally and within your customer base. You will be analytical with a focus on solutions and will conduct periodic reviews, provide regular progress reports and demonstrate the value of Access solutions. Day-to-day, you will: • Engage with customers to ensure they are maximizing the value of the system and utilizing all relevant features. • Provide proactive support and guidance, helping customers troubleshoot issues and optimize their usage. • Identify upsell opportunities by recommending billable features that align with the customer’s needs. • Lead retention efforts by engaging with unhappy customers, understanding concerns, and finding solutions to improve satisfaction. • Manage recontract campaigns, working closely with customers to ensure renewals and long-term partnerships. Your skills and experiences might also include: • Strong communication skills • Excellent Excel skills • Upselling and negotiation skills • Self-motivated and driven • Experienced in retention and renewals strategies. • Collaboration and teamwork. • Time management and organization What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.