Customer Success Consultant
- Location: Auckland
- Job Type:Permanent
Posted almost 2 years ago
- Sector: Customer Success
- Expiry Date: 15 November 2022
- Job Ref: J6023
Customer Success Consultant
We are one of the most successful and fastest growing software groups in the UK and are now investing heavily in the Asia Pacific region aiming to replicate our success.
As a Customer Success Consultant in one of our Customer Engagement teams, your contribution ensures we achieve our ambitious customer retention, revenue growth and advocacy targets that are critical to the overall success of the Unleashed Software business
Day to day
Customer Onboarding & Implementation: As an effective communicator, with strong product knowledge, you are seen as a trusted advisor by customers, and you will take a leading role in their onboarding activities and contribute to continuous improvement of the on-boarding approach & implementation, using best practices.
Customer Consulting: You may be required to conduct onsite and off-site consulting & training sessions with the customer. As some of our services are premium & chargeable, you must ensure that you build and maintain credible, relevant and value adding skills & knowledge around our solution and their business domain.
- At least 2 years' experience in either consulting software implementation or an account manager role
- Experience in a product, sales or support role, in a high growth SaaS business
- Strong command of the English language, both written and verbal, is essential
- Relevant tertiary education level is desirable
- Experience with a customer success platform like Totango, is an advantage
What does Access offer you?
Become part of our amazing Access family!
At Access we are all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love..