Customer Service Advisor **This is a Maternity Cover Role, based in our Timisoara Office 3 days a week, and will be shift work** What does Access offer you?   We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.     You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you:   As an Customer Service Advisor you will be accountable for working with a case load of customers. You will get a buzz from helping people, be customer centric whilst having strong analytical and problem solving skills, being passionate about how our software can make our customers businesses better, through solving business critical problems. You will have a technical background, be a creative thinker and be solution focused. Day-to-day, you will: • Deliver exceptional customer service and product support through chat, phone, and email, adhering to SLA milestones • Accurately manage the case management system, recording and resolving or escalating queries as needed • Proactively enhance customer experience by identifying trends, researching challenges, and creating solutions • Promote the Customer Success Portal, assist with registrations, and maintain Knowledge Base articles to meet and exceed service standards    Your skills and experiences might also include:  • Develop comprehensive knowledge of the software and quickly grasp technical concepts and new functionalities • Have experience of working with Till Systems • Act as a role model, promoting best practices and a positive working environment, while delivering high-value, efficient, and effective business outcomes • Exhibit strong communication skills, maintaining a calm and professional demeanor during challenging queries, and work enthusiastically as part of a team What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.     At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.