We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. About you: As a Commercial Relationship Manager/Admin, you are responsible for providing customers with detailed information on excess usage, guiding them through the name change process, and handling invoice disputes from Direct Compliance. Day-to-day, you will: Key responsibilities for the Commercial Relationship Manager/Admin are listed below: • Conducting initial reviews of customers change requests and Informing customer of our decision by email. • Review data reports to verify usage and address any discrepancies. • Provide detailed information to customer on any captured excess usage. • Assist the internal team with various new projects as needed. • Help drive the delivery of the yearly plan for the Commercial Team. • Provide support for the APAC and UK regions. Your skills and experiences might also include: • Have enthusiasm in busy periods and ability to ‘step up’/work in a team. • Ability to analyse data and identify the root cause of issues. • Intermediate Excel and Microsoft Office skills. • Proficiency in English – verbal and written. • Strong work ethic. • Confident and pro-active with a positive and enthusiastic attitude – taking ownership and effectively prioritize own workload. • Some experience using Salesforce / similar system. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can