We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.      Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.        What does Access offer you?   We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.    You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you:   As Customer Onboarding Consultant, you are part of the Access Centre of Excellence – our growing department on a mission to provide an excellent customer experience through the lifetime of their relationship with Access. You will be involved in setting up, training, implementing and launching customers with their new or updated version of Access software, as well as delivering consultancy to ensure smooth adoption of our products. Day-to-day, you will: • Customer Onboarding and Satisfaction: Leverage the FlightPath methodology© to onboard customers and maintain strong, satisfaction-focused relationships. • Project Management: Oversee project backlogs to ensure compliance with service level agreements. • Knowledge Sharing: Develop training materials and video tutorials to enhance the documentation library. • Continuous Improvement: Advance personal product knowledge and refine processes for delivering top-tier client services. Your skills and experiences might also include:    • Customer-Focused and Communicative: Passionate about excellent customer service and skilled in communication via email, phone, and conference calls. • Analytical and Multitasking: Strong problem-solving skills with the ability to plan, prioritize, and manage multiple projects simultaneously. • Technical Proficiency: Familiar with MySQL or other database software and eager to learn new applications and technologies. • Experience and Language Skills: Background in customer support and proficient in English. What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.     At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.