Customer Implementation Consultant **This role will be based 3 days a week in our Timisoara Office** The successful candidate must have Hotel and Payments experience We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.   Day-to-day, you will:  • Guide hotel staff and senior managers through a structured and detailed software installation and training program • Configuring the database in preparation for the system integration • Working closely with our third party Payment Providers to support the integration and implementation of the systems • Deal with any Support tickets relating to recent go lives, on-going escalations and changes to requirements     Your skills and experiences might also include:   • You're experienced with Front of House processes, taking pre-auths and dealing with payments • You’re interested in hotel systems and providing improved technical solutions • You relentlessly think about the customer and providing exceptional customer service • You can work autonomously - once given a project, you can tackle the bulk of it, taking input and feedback but making it your own through to successful conclusion What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.