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Customer Experience Specialist

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Customer Experience Specialist

Posted 18 days ago

  • Sector: Finance
  • Expiry Date: 02 August 2024
  • Job Ref: J12387
Customer Experience Specialist We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: • Excellent interpersonal and Positive influencing skills across the spectrum of the company. • Demonstrable track record of customer service success within a business with multiple thousands of customers • Ability to build and nurture relationships across reporting levels • Credible and professional behavior Day-to-day, you will: • Undertake all necessary activity to secure positive customer experience results for the business using a variety of communication formats. • Manage customer query cases and resolving invoicing and payment queries. • Continually enhance the businesses systems and procedures to maintain excellent efficiencies within the customer experience function. • Liaise with, and maintain the support of, the sales teams and projects teams to illicit the required resources for site issue solving to free up debt. • Deliver on challenging targets based on the following: o Customer case resolution times o Customer feedback on cases resolution experience o Aged Debt where cases remain open and unresolved o Activity levels o Ad-hoc duties Your skills and experiences might also include: • Computer literate with strength in the MS Office products. • Excellent communication skills, verbal and non-verbal • Meticulous attention to detail with an ability to work in a methodical manner • A passion for providing excellent customer service What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.