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Customer Experience Consultant

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Customer Experience Consultant

Posted 2 months ago

Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organizations rely on Access software to help their organization thrive. About you: To keep moving in the direction (and the speed) we want, we're going to need someone who truly understands the importance of great customer experience. As a Customer Experience Consultant, you are responsible for providing both reactive & proactive support and services to Legal Bricks customers throughout their life cycle with us. Some of our customers are managed via an implementation partner and so you will also provide support to these partners as they deliver services on our behalf. Day-to-day, you will: • As the first point of contact with customers, you’ll be engaging with many different users of our product, and you’ll develop a deep understanding of the business problems our software is solving for present and future customers. • You’ll ensure our service continues to add to the value Legal Bricks is providing them. • Collaborating with other team members, you’ll follow our established processes and suggest changes where you think customer satisfaction can be improved. • A Customer centric view should be central to your interactions, and you’ll work with the wider team and senior colleagues as they deliver on boarding services and help our business users to get established with Legal Bricks. • As the ‘customer voice’ you may participate in product management & product testing activities and you’ll be encouraged to develop knowledge specialisation in the customer industries, business models and processes. Your skills and experiences might also include: • Salesforce knowledge is a plus. • Strong computer & communication skills. • Flexibility. • Reliability. • Customer centric thought process. • Hardworking. • Quick learning, and ablility to work under pressure. • Proven working experience in a fast-paced environment. What does Access offer you? We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. • Healthy, friendly, and inclusive culture • Work - life balance • Hybrid/Remote working • Flexible working hours • Competitive salary package • Great Holiday Package (starting from 25) • Charity day – day off paid by the company for volunteering activities • Private Healthcare & Life Insurance • Sport Allowance • Meal tickets • Referral Bonus • Christmas Bonus • Big Break – all-inclusive holiday paid by the company • Other benefits At Access we’re all about helping everyone Love Work, Love Life and Be you. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for. We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! What’s holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.

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