CUSTOMER ADVOCACY EXECUTIVE We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.    Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.  What does Access offer you?   We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliever on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you:   We are seeking a Customer Advocacy Executive to join our team. You will support the Head of Customer Advocacy by helping them with the plans and programs that help our customers tell their stories about their experience with Access. You will bring a process-oriented eye to our global advocacy programs, have good communication skills, and understand the demands of customer-facing teams. Ideally, you will have previous experience working in a customer advocacy team in a global technology vendor. Based in Timisoara, Romania in our Global Operations Centre, you will support our Access Voices customer communities in EMEA. Day-to-day, you will:   1. Manage Customer Reviews & Queries: Administer customer review site comments, ensuring queries are promptly logged and addressed. 2. Support Sales with Customer References: Assist the sales team by managing reference requests, providing the right references to accelerate the sales cycle and enhance the prospect journey. 3. Maintain Internal Advocacy Hub: Keep guidance, content, and assets updated and accessible for sales and marketing teams. 4. Provide Administrative & Strategic Support: Assist the Head of Customer Advocacy with scheduling, reports, communication, and monitoring industry trends to improve advocacy programs. Your skills and experiences might also include:    1. Experience & Skills: 1-2 years in customer advocacy, marketing, or loyalty programs, preferably in the technology sector. 2. Key Attributes: Creative, flexible, self-starter with strong attention to detail and accuracy. 3. Communication & Project Management: Strong written and spoken English, with the ability to manage multiple projects effectively. 4. Technical Knowledge: Experience with Salesforce and SharePoint is a plus. What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.