Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day.

Are you ready for the challenge?

What are we all about?

At Access we love software and how technology never stays the same. We’re one of the leading providers of business management software to UK, Ireland and Asia Pacific small and mid-market organisations. It helps more than 55,000 customers across commercial, public sector and not-for-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more. Founded in 1991, The Access Group employs more than 4,700 staff.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business.

About You:

The purpose of this role is to deliver high quality software implementations and consulting services that meet client requirements and support effective ongoing client relationships. Furthermore, this role is also designed to maintain effective communications with clients in line with the Customer Success strategies of The Access Group and maximize revenue opportunities.

Day-to-day, you will:

• Successfully Implement payroll solution applications using implementation models within pre-determined budgets and timelines, and analysing client business requirements for optimal configuration of systems and databases
• Ensure that customers experience exceptional service levels by proactively reporting on progress and issues, and consulting with other internal departments to solve problems and provide seamless support
• Delivery of high quality ongoing onsite and remote consulting services in line with Sage best practice standards that meet client requirements and support ongoing client relationships within advised timeline
• Review and follow up allocated Customer Success & Support leads to ensure client receives resolution within required timeframes and maximise revenue opportunities,
• Achievement of individual utilisation and team consulting targets.
• Maintain regular client communication and support customer success strategies
• Achieve and maintain the required level of skills and competencies to perform the role, including product knowledge and legislative changes
• Active promotion of the services and software solutions offered by The Access Group

Skills and Experience:

• Results oriented, deadline driven and highly organised.
• Experience working with Payroll, Awards, Agreements and Fair work payroll standards
• Ability to engage with customers and understand their requirements
• Ability to influence a wide number of senior stakeholders both within the region and globally
• A high degree of self-awareness and judgement, and ability to take a personal stand on issues when required
• A strong communicator, both in writing and spoken communications
• Payroll or related Qualification preferred:
• Experience with Definitiv/Micropay/ESS Payroll Solutions

What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

In addition to our standard benefits of 25 days holiday you will also get:

• A Competitive Salary
• Giving Back/Charity days
• 12-weeks Paid Parental Leave at full salary for new parents
• A region-wide Employee Assistance Program

Become part of our amazing Access family!

At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you’re qualified, we can’t wait for your application.