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Consultant Manager

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Consultant Manager

Posted about 2 months ago

 What are we all about?

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 2 million users and over 50,000 organisations rely on Access software to help their organisation thrive.

The Job

Acteol have recently joined the Access family through acquisition and specialise in enterprise level Single Customer View and CRM solutions to the hospitality sector. Customers include The Ivy Collection, Pret, Five Guys, Carluccio’s and many more, we also work with great brands in other sectors such as transport, gyms and gaming.  The common theme amongst them all is helping brands understand their customers better and then engaging them to encourage further visits and spend.

The Account Director delivers proactive support, nurturing and guidance for their team to ensure the necessary actions and effort are applied to meet all the day to day client requirements. They play a key role in understanding and developing clients strategic goals and will have good understanding of each of their clients overall data structure and associated activity.  They will also have an understanding of the broader macro environment in which the clients operate to help advise on new activity to further the results from CRM. 

It is essential they build strong relationships at a senior level with multiple stakeholders for each client plus the development team to ensure both short and long term projects are delivered successfully.

Day to day you will:

Form first class relationships with clients so they see us as a true partner

• Proactively support and develop the Acteol team and where require our customers, for example, advising on campaign best practice, multi-channel customer engagement, loyalty mechanics setting up audiences to target customers, validating data queries and campaign results

• Providing client education and training around the use of the Acteol’s CRM software

• Troubleshooting implementation issues to ensure a smooth transition from the build phase to every day usage

• Support the wider CRM team to ensure there is cross learning on best practice

• Review account performance to the clients strategic goals on a regular basis so the client fully understands the benefit of using the software and the benefit to it delivers

• Identify opportunities to promote additional modules and or services to actively grow the account for each client

• Actively participate in identifying ways to improve processes and the core software, so we have a process of continuous improvement

• Assist the product team with developing system and training documentation

• Responsible for the commercial delivery for each client from monthly / annual invoicing to appropriate planning for contract renewals

• Proactively support the CRM Director to achieve the wider Acteol goals for continuous growth and improvement

As a well-rounded Consultant Manager, your Skills and Experiences likely include:

• An agency background or experience managing multiple projects / clients at once.

• Experience in managing and developing a team within a fast paced environment

• A team player with a positive can do attitude

• Commercial experience with a keen eye for the numbers that drive the P & L

• Strong knowledge and experience of CRM / digital marketing and its practical application for different business operations is essential

• A strong knowledge and use of excel and being comfortable working with numbers is essential as data is at the heart of what we do!

• Interest/background in technology is also important as this is what drives our software and used everyday in what we do

What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:  

  • A Competitive Salary
  • Giving Back/Charity days
  • Quarterly Socials
  • 6 weeks Sabbaticals (after 6 years of service)
  • The Access Group Big Break: our all-expenses paid holiday to Spain