Consultant - Access Hospitality in

Implementation Consultant - Access Hospitality

*Remote opportunity

Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day.

Are you ready for the challenge?

What are we all about?

At Access we love software and how technology never stays the same. We’re one of the leading providers of business management software to UK, Ireland and Asia Pacific small and mid-market organisations. It helps more than 55,000 customers across commercial, public sector and not-for-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more. Founded in 1991, The Access Group employs more than 4,700 staff.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business.

About You:

We are looking for self-motivated team player who is looking for a long-term career in Business Solutions Delivery to join our Consulting Team.

The role of consultant is primarily, but not solely, field based and one that requires the individual to provide training, consulting and/or project management services to Access Select customers.

The focus of this role is to provide users with the highest standard of directly billable professional services as sold by the Sales Team.

Most Services will be delivered to Clients considered to be ‘In Project’ and as such, Consultants should always be mindful of the need to deliver the required services within the given timescales to ensure the ongoing fluidity of the project. You will also ensure that any administration relating to the services provided is completed in a timely manner as prescribed by the consulting management team and in line with the Access Implementation Methodology.

It is an excellent opportunity to accelerate your career through a progressive IT company with a proven record of growth, investment, and stability.

Day-to-day, you will:

• Install and upgrade the Access Software for new and existing clients on customer sites.

• Undertake user training on all aspects of the Software product set.

• Recommend process improvements for clients to ensure they maximise the benefits of our solutions.

• Deliver projects following the Access Implementation Methodology (AIM).

• Carrying out on site or remote consultancy.

• Proactively manage client implementations to support the project manager in ensuring that they operate to time and within budget.

• Communicate with clients appropriately and manage client expectations to ensure that the client implementation is a success.

• Assist the product team with developing system documentation as required.

• Assist the product team with developing training materials as required.

• Remain up to date with software changes.

• Provide advice and guidance to customers on system usage.

• Recommend improved working methods for the client to ensure that the software is being fully utilised.

• Identify additional sales / upgrade opportunities and liaise with the account managers to ensure that the client’s needs are met.

• Liaise with 3rd party organisations as required.

• Undertake the relevant administrative tasks in line with procedures.

Skills and Experience:

• Previous experience in a consultancy / training / implementation role.

• Previous experience of software project implementation.

• Knowledge of Microsoft office applications.

• Previous experience working for a software organisation.

• Previous experience of SQL, Access database, Crystal report writing, Org plus and/or QAS are desirable but not essential.

• Experience of stock procurement and procurement software is desirable but not essential.

• Ability to influence a wide number of senior stakeholders both within the region and globally.

• Effectively plan and organise workloads in line with deadlines, including the ability to keep internal management and client administration tools up to date at all times.

• A high degree of self-awareness and judgement, and ability to take a personal stand on issues when required.

• A strong communicator, both in writing and spoken communications.

• Full driving license is essential.

The role will include frequent national travel that may include overnight stays. There may be very occasional international travel.

We reserve the right to amend and vary these duties in line with business requirements.

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:

• A Competitive Salary

• Giving Back/Charity days

• Quarterly Socials

• 6 weeks Sabbaticals (after 6 years of service)

• The Access Group Big Break: our all-expenses paid holiday to Spain

Become part of our amazing Access family!

At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you’re qualified, we can’t wait for your application.