Consultant 

*Remote working

Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day.

Are you ready for the challenge?

 What are we all about?

At Access we love software and how technology never stays the same. We’re one of the leading providers of business management software to UK, Ireland and Asia Pacific small and mid-market organisations. It helps more than 55,000 customers across commercial, public sector and not-for-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more. Founded in 1991, The Access Group employs more than 4,700 staff.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business.

About You:

Do you enjoy working with customers to understand their business needs, helping them create a team to deliver a solution that can help them meet their business objectives? Do you thrive on building strong business relationships, developing and growing the business and driving Customer Satisfaction? Do you like to manage delivery relationships with large customers provide oversight of multi-phased, complex solution concepts?

Day-to-day, you will:

• Project owner and accountable for successful delivery of the project, establishing what the customer views as a successful project and managing to those expectations
• Responsible for overall client satisfaction and management of day to day client-level relationships, from client project team members to board level executives
• Provide the functional and technical expertise to ensure successful project delivery through delegation, communication and cross-departmental and divisional coordination
• Establish strategic partnerships, striving to become a trusted advisor to the client's leadership
• Must be able to command a group audience and lead discussions including best practice, solution delivery strategy, professional services methodology and executive-level requirement gathering
• Owning project level escalations
• Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience
• Ensure that engagements conclude with satisfied clients that are willing to be references for new potential clients
• Engaging with pre-sales activities as required
• Manage multiple clients simultaneously
• Managing your own diary and commitments to ensure customer satisfaction and utilisation
• Working closely with Account Managers and customer Success managers to identify opportunities

Skills and Experience: 

Essentials

• Extensive knowledge of HR and Payroll systems and their configuration
• Experience and knowledge of payroll practice and legislation
• Ability to think strategically and turn business objectives into technical solutions
• Ability to influence others in a matrix-team environment
• Strong product knowledge
• Own your assignments from commencement to conclusion, providing the business with progress reports on a timely basis
• Strong written and verbal communication skills
• Experience of working with all levels of client and Access project stakeholders up to and including board level
• Collaborative and consultative work style
• Excellent time management
• Ability to travel to meet client and project needs
• Strong executive presence and demonstrated ability to build, extend, and maintain senior client relationships
• Strong customer focus behaviours, results driven, dynamic, adaptable, and a proactive can do attitude
• A high degree of self-awareness and judgement, and ability to take a personal stand on issues when required

Desirables

• Experience of related systems and integration (time and attendance)
• Experience of Crystal Reports or other similar or equivalent reporting packages
• Degree or professional equivalent
• Consultancy experience, including team leadership and involvement in selling professional services
• Experience of escalation resolution
• Project management experience

• Competency to Drive for Results; Collaboration; Influencing for Impact; Adaptability; Judgment; Customer Focus
• Relevant accreditations such as ITIL Foundation, Prince2 or industry-specific certifications

Other

• To work in accordance with the company’s policies and procedures

• Any ad-hoc duties

What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:  

• A Competitive Salary
• Giving Back/Charity days
• Quarterly Socials
• 6 weeks Sabbaticals (after 6 years of service)
• The Access Group Big Break: our all-expenses paid holiday to Spain

Become part of our amazing Access family!

At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you’re qualified, we can’t wait for your application.