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Commercial Data Administrator

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Commercial Data Administrator

Posted 13 days ago

Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organizations rely on Access software to help their organization thrive. About you: We are seeking a meticulous and detail-oriented Commercial Data Administrator to join our team. The primary responsibility of this role is to ensure the integrity, accuracy, and accessibility of commercial data across our organization. The Commercial Data Administrator will play a critical role in maintaining data quality, and supporting data-related initiatives to facilitate informed decision-making and perform a variety of tasks relating to the end to end order to cash process. Day-to-day, you will be: • Providing assistance for the Sales Handover Process; • Handling Account Name Changes; • Managing Account and Contact Mergers; • Conducting ad hoc Analysis for Data Quality, assessing impacts, and resolving issues (such as integration challenges affecting sales handovers, contract data, or support entitlements, as well as corporate family linkage); • Addressing inquiries from Salesforce Support Queue users and documenting relevant changes on the Merge Information Sheet, including Name Changes, Account Mergers, Type Changes, and ad hoc requests; • Adjusting Opportunities to facilitate acquisition order processing; • Keeping the Account Team updated; • Initiating Name Change processes or forwarding Name Change forms for review by the Commercial Team; • Implementing Type Changes after conducting necessary checks; • Investigating and executing account merges; • Creating Accounts, Contacts, and Competitor Records; • Managing Hierarchy Accounts after conducting investigations; • Assessing Account Marketability, including updating web addresses, locating and adding company registration numbers (from Companies House), adding Duns Numbers if absent, and enhancing account/contact details to facilitate communication with Access; • Escalating instances where customers lack the correct entitlements; • Assisting salespersons with errors related to CPQ Opportunities; Your skills and experiences might include: • Strong attention to detail and accuracy, with the ability to identify and resolve data discrepancies effectively. • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. • Strong analytical and problem-solving skills, with a logical approach to data management and troubleshooting. • Excellent communication and interpersonal skills, with ability to collaborate effectively with cross-functional teams. • Familiarity with data governance principles, data privacy regulations (GDPR) and industry standards. • Strong computer skills (especially Excel). • Previous Salesforce experience – a plus. What does Access offer you? We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. • Healthy, friendly, and inclusive culture • Work - life balance • Hybrid/Remote working • Flexible working hours • Competitive salary package • Great Holiday Package (starting from 25) • Charity day – day off paid by the company for volunteering activities • Private Healthcare & Life Insurance • Sport Allowance • Meal tickets • Referral Bonus • Christmas Bonus • Big Break – all-inclusive holiday paid by the company • Other benefits At Access we’re all about helping everyone Love Work, Love Life and Be you. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for. We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! What’s holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.