We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.     About you: You are a dynamic individual who can manage their own workload, understands customer communication and delivering a quality service for our user base. Has good inter-personal skills. Is well organised and practical, with a logical, analytical approach to problem solving. Pays careful, close attention to detail. Is skilled in installing one or more items of hardware and software. Day-to-day, you will: • Maintain the Citrix Estate • Perform Upgrades where applicable • Work on assigned Service Requests and Incidents within the documented SLA’s • Work within an ITIL framework to reduce customer impacting Incidents • Review workload to drive efficiency, move processes and technology towards automation and self-service • Support and management of the Access Groups Citrix environments As a well-rounded Infrastructure Engineer, your Skills and Experiences likely include: • Excellent experience as a Citrix Engineer, used to providing 3rd Line level support • Excellent Windows Server skills including builds, configuration & implementation • Excellent RDS Skills, including RDS farm provisioning and management • Experience of managing, securing and installing Modern Citrix Infrastructure, ideally CVAD 1912 LTSR and above, including FAS, StoreFront, PvS. MCS, ELM and Licensing together with the associated AD, GPO, Citrix policy configurations • Experience of UPM and Fslogix profile management • Experience of deploying CVAD & NetScaler HA environments • Experience of deploying Office Solutions in CVAD environments • Experience of AD, GPO, ADFS, DFS, and DNS What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.