We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.     About you: The ideal candidate will ensure that changes to IT systems, infrastructure, and services are implemented efficiently, minimising disruptions while maximizing benefits. This role requires a strong understanding of IT service management (ITSM) frameworks, stakeholder management, and risk assessment. Day-to-day, you will:  Support the Lead Major Incident & Problem Manager in evolving change management policies. Develop and implement IT change management strategies aligned with business goals. Plan and coordinate IT changes, minimizing risks and disruptions. Manage Change Advisory Board (CAB) meetings and ensure ITIL compliance. Identify risks and implement mitigation strategies. Collaborate with IT teams, project managers, and stakeholders for seamless change execution. Maintain accurate change management documentation. Drive process improvements and staff training on change policies. Ensure effective change communication across the business. Maintain a library of Standard Changes and create workflows for various change types. Ensure risk assessments, rollback plans, and approvals are in place. Provide regular reports on change metrics and performance. Your skills and experiences might also include: 3+ years in corporate IT, with 2+ years in Change Management. ITIL Foundation certification required. Experience managing CAB meetings and assessing change risks. Strong communication, stakeholder management, and problem-solving skills. Knowledge of Incident, Problem, and Change Management (ITIL framework). Experience with ITSM tools like ServiceNow, FreshService. Understanding of enterprise IT infrastructure, end-user computing, and corporate software (Microsoft 365, etc.). Ability to operate in commercially sensitive environments. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.