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Bureau Hub Leader

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Bureau Hub Leader

Posted 8 days ago

  • Sector: Finance
  • Expiry Date: 10 July 2021
  • Job Ref: J3663

Payroll Hub/Team Leader

What are we all about?

Access is one of most successful and fastest growing software groups in the UK. On-going commitment to excellence, customers and employees has also placed the company among the UK’s top employers in The Sunday Times’ 100 ‘Best Companies to Work For’ for a number of years.

Over the last 5 years, we have gone from 380 employees to now currently over 3000, through both organic growth and acquisition. Access have a 2022 vision to be one of the top 10 UK Software companies which will create huge opportunity for employees and see us gain even more market share. We now have over 2 million users and over 45,000 organisations rely on Access software to help their organisation thrive, which include SaaS, ERP, finance, HR, Payroll, CRM, warehousing, business intelligence, professional services automation, Health and Social Care, Not for Profit, hospitality and manufacturing. 

Bureau Team

The payroll team provides outsourced payroll management on behalf of 1,300 clients. The client accounts vary in size and complexity and the payroll bureau executive is allocated a mix of client accounts to manage. 

The Payroll Hub Leader will have a varied workload, as directed by the Operations Manager. This could include running payrolls of any Pay Frequency. The mix will vary from week to week, with activity increasing in the second half of each month.

Job Role:
• Mentoring Payroll Executives
• Complete Monthly One to Ones and ESP’s for Payroll Executives
• Provide an Escalation Point for Customer Issues
• Ensure that all Department Tasks are completed in line with Standard Operating Procedures
• Support Key Processes such as Invoicing, Departmental KPI’s and Customer and Employee Survey Responses
• Manage a set number of dedicated Customer Accounts 
• Running of Customer Payrolls from Start to Finish
• Work with Professional Services to ensure that New Payrolls are handed over in a Satisfactory Manner

• Ability to Continually Seek and Implement Process Improvements 

Skills and Experience:
• Fully Engaged with the Access Values
• Ability to motivate and encourage others to succeed within the team environment
• Calm and Balanced Approach at all times
• Excellent Communication Skills 
• Take ownership of Customer Escalations and manage to conclusion 
• Confident and Knowledgeable within all aspects of Payroll

• Ability to take initiative and work within a fast paced dynamic team

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:  
• A Competitive Salary
• Giving Back/Charity days
• Quarterly Socials
• 6 weeks Sabbaticals (after 6 years of service)

• The Access Group Big Break: our all-expenses paid holiday to Spain

Become part of our amazing Access family!

At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you’re qualified, we can’t wait for your application.