Billing Specialist (OTC) Loughborough Hybrid We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.   What does Access offer you?  We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.     About you: We are seeking a detailed oriented and highly organised Billing Specialist to join our team. You will play a crucial role in ensuring accurate billing operations to support the team in getting things “right first time” and ensure an elevated level of customer satisfaction. This role requires a good understanding of billing systems, excellent problem-solving abilities, a willingness to learn and a keen eye for detail. Day-to-day, you will: • Billing Operations - Review and process sales handovers, credit notes and backlog in an accurate and timely manner while ensuring compliance with company policies and processes. • Customer Support – Assist customers and internal stakeholders with billing-related inquiries, resolve despites and provide feedback to maintain a positive customer experience. • Collaboration – Work closely with the wider OTC team, sales, and customer service teams to ensure accurate billing that facilitates payment seamlessly. • Process Improvement - Identify opportunities to enhance and streamline billing processes, thus reducing errors, and improving accuracy, which allows best practice across the team. • Revenue Assurance - Reconcile billed amounts with revenue reports provided and resolve any variances alongside the accounting and revenue assurance teams. • Compliance - Maintain compliance with contractual terms, financial standards, and organisational guidelines. Your skills and experiences might also include: • Proven Experience: Demonstrated expertise in billing, accounts receivable, or related finance roles, including interpreting complex contracts and implementing process improvements. • Technical Proficiency: Skilled in MS Office Suite, particularly Excel, with familiarity in financial software and billing systems and the ability to learn quickly. • Attention to Detail: Strong focus on accuracy and meticulousness in financial tasks. • Communication and Problem-Solving: Excellent interpersonal skills, effective communication, and a customer-focused mindset to address and resolve challenges. • Adaptability and Teamwork: Ability to manage multiple tasks and deadlines independently and collaboratively in a fast-paced environment, with a solid understanding of accounting principles and billing procedures. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.