We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.      Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.        What does Access offer you?   We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.   You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you:   As an Associate Technical Support Engineer, you are enthusiastic about joining a leading, rapidly growing software company and tackling business-critical issues for our clients. You possess strong analytical and problem-solving skills, and you think creatively. Your passion for software and its ability to drive organizational innovation is evident. Additionally, you are dedicated to providing top-tier support as the first point of contact for customers, ensuring they receive exceptional service. Day-to-day, you will: • Deliver exceptional customer service and product support by phone and through our case management system, whilst adhering to KPI’s and Service Level Agreements • Manage your own case load, ensuring SLA milestones are met and Customers receive a positive experience with The Access Group • Proactively enhance customer experience by identifying trends, researching challenges, and creating solutions and use basic SQL scripts, and use troubleshooting skills to replicate errors on test systems • Promote the Access Customer Success Portal, assist with registrations, and maintain Knowledge Base articles to meet and exceed service standards    Your skills and experiences may also:  • Highlight your capability to quickly learn new software and understand technical concepts and functionalities • Demonstrate your flexibility, practical approach, and effective self-management in response to shifting priorities • Serve as an example by promoting best practices and fostering a positive working environment, while delivering high-value, efficient, and effective business outcomes • Demonstrate strong communication skills, maintaining professionalism and composure during challenging situations, and collaborating enthusiastically as part of a team What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.     At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.