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Associate Technical Support Engineer

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Associate Technical Support Engineer

Posted 23 days ago

About you:

  • You are excited about working for a best in class, fast growing Software house and solve business-critical problems for our customers.
  • You have strong analytical and problem solving skills and are a creative thinker.
  • You are passionate about software and its potential to move organizations forward through innovation.
  • You also have the desire to help your customers by giving them a celebrity service!

Day-to-day, you will:

  • Help our customers with questions and allow them to get the most out of our software by resolving their queries in accordance with our Milestones (SLA's)Provide high-level customer service via chat, telephone or email.
  • Promoting the online Access Customer Success Portal, including helping customers register.
  • Writing, editing, and revising Knowledge Base article.
  • Take initiative and support continuous improvement of our customers experience by proactively identifying case trends, researching potential challenges and creating solutions.
  • You remain calm and professional when handling challenging queries.

What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

In addition to our standard benefits of 25 days holiday and a competitive salary, you will get:  

  • Private Healthcare
  • Private Life Insurance
  • Christmas Bonus
  • Referral Bonus
  • Meal Tickets
  • 7 Card gym membership paid by the company