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Associate Technical Support Engineer

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Associate Technical Support Engineer

Posted 14 days ago

We are currently looking for a 1st Line Associate Support Engineer who is looking to progress their career in a best in class, fast growing Software house and solve business-critical problems for our customers. 
 
The successfully appointed Support Engineer will have strong analytical and problem-solving skills and be a creative thinker. They are passionate about software and its potential to move organizations forward through innovation and have the desire to help customers by giving them a celebrity service!
 

Day-to-day, you will:
• Provide high-level customer service via chat, telephone or email.
• Help our customers with questions and allow them to get the most out of our software by resolving their problems so they can focus on what is really important for their business. 
• Take initiative and support continuous improvement of our customers experience by proactively identifying and researching potential challenges and creating solutions
• Promoting the online Access Community, including helping customers register 
• Writing, editing, and revising Knowledge Base articles

• Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives.

As a well-rounded Support Engineer, your Skills and Experiences likely include: 
• Customer Service experience and looking to progress within external software support
• The ability to develop a broad knowledge of our software and its debugging tools.
• An ability to grasp technical concepts and new product functionality quickly.
• Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities.
• You are a role model for best practice and actively promote it. You deliver value to the business, effectively, efficiently and to a high standard.
• A good communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike.

• You work at pace, are goal orientated and have a strong delivery focus.

What does Access offer you?
We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
 
In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:  
 
A Competitive Salary
Giving Back/Charity days
Quarterly Socials
6 weeks Sabbaticals (after 6 years of service)
The Access Group Big Break: our all-expenses paid holiday to Spain
 
Become part of our amazing Access family!