We are currently looking for an Associate Technical Support Engineer looking to progress their career in a best in class, fast growing Software house and solve business-critical problems for our customers. 

 

The successfully appointed Support Engineer will have strong analytical and problem-solving skills and be a creative thinker. They are passionate about software and its potential to move organizations forward through innovation and have the desire to help customers by giving them a celebrity service!

 

Day-to-day, you will:

Provide high-level customer service via telephone, live chat and email

Help our customers with questions and allow them to get the most out of our software by resolving their problems so they can focus on what is really important for their business

Take initiative and support continuous improvement of our customers experience by proactively identifying and researching potential challenges and creating solutions

Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives

 

As a well-rounded Support Engineer, your Skills and Experiences likely include: 

The ability to develop a broad knowledge of our software and its debugging tools

An ability to grasp technical concepts and new product functionality quickly

Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities

The ability to act as a role model for best practice, delivering value to the business, effectively, efficiently and to a high standard

A confident, clear and warm communicator with a flexible and constructive approach to customers and to the team alike

You work at pace, are goal orientated and have a strong delivery focus

 

What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

 

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:  

 

A Competitive Salary

Giving Back/Charity days

Quarterly Socials

6 weeks Sabbaticals (after 6 years of service)

The Access Group Big Break: our all-expenses paid holiday to Spain

 

Become part of our amazing Access family!