Associate Technical Consultant for HSC We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: In this role you will support our Healthcare customers by providing technical expertise to ensure the implementation projects are delivered to a high standard, in the timescale agreed with our customers. As well as delivering technical aspects of the project e.g. installing and deploying software solutions, you will be comfortable communicating with the customer directly and providing guidance on processes and procedures. You are expected to have excellent time management skills and will be comfortable working with multiple customers on multiple projects in a given week. You will be a self-starter who is comfortable working on tasks independently and in collaboration with teams, whilst identifying and raising any risks or concerns to ensure a smooth project delivery. Working as part of the wider HSC team you will be comfortable working with a number of internal stakeholders (Projects, CE, Development, Integration and DevOps) to ensure that everyone has all the relevant technical information required to successfully deliver large complex projects. Day-to-day, you will: •Software Implementation & Support: Lead and manage software installation, configuration, testing, and post-deployment support, ensuring projects are completed on time and within budget. •Technical Proficiency: Demonstrate expertise in server administration, database management, networking, and web technologies (IIS), while ensuring adherence to security standards. •Problem Resolution: Perform initial triage of technical issues, collaborating with internal teams to troubleshoot and resolve challenges during implementation. •Flexibility & Compliance: Provide out-of-hours support for deployments, ensuring SC clearance is maintained when working with sensitive data in clinical environments. Your skills and experiences might also include: •Project Management & Ownership: Experience working in complex project environments with clear objectives and deadlines, demonstrating the ability to take ownership and drive projects to successful completion. •Communication & Customer Focus: Articulate with excellent written and verbal communication skills, paired with strong customer-facing abilities and a focus on delivering exceptional service. •Technical Expertise: Proficient in MS SQL Server, including writing SQL queries, troubleshooting performance issues, data manipulation, and managing database backups/restores. Skilled in analyzing log files to resolve issues. •Problem Solving & Flexibility: Proactive, flexible, and responsible in approach to work, with excellent problem-solving skills and confidence in working with SSL/TLS certificates to ensure secure communications What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.