We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.    Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? 

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.  

About you: 

You’ll be a dynamic and experienced Account Manager, looking to use your skills and knowledge and continue to build on your professional development. You’ll also be responsible for finding new business, whilst maintaining existing client relationships. In this hybrid role, you’ll be working for at least 3 days in our Chatswood office, where you’ll be able to get to know and work closely with your own team and the wider Access work community.

Day-to-day, you will: 

• Develop and maintain strong relationships with assigned client accounts and conduct regular business reviews and strategic meetings to review performance and monitor account health

• Understand client needs and objectives; proactively determine solutions to address them – identify opportunities, discuss challenges and take proactive measures to mitigate risks and prevent churn

• Collaborate with internal teams (Sales, Product Development, Support) to ensure client needs are met effectively

• Achieve sales targets and growth objectives through upselling and cross-selling opportunities

• Prepare and deliver presentations, proposals, and reports as needed – ensuring you stay updated on industry trends and best practices – and so provide strategic guidance to clients

Your skills and experiences might also include:  

• Bachelor’s degree in business administration, Marketing, or a related field (or equivalent experience)

• Proven experience as an Account Manager or in a similar sales/customer service role within the IT or SaaS industry

• Strong problem-solving abilities and a proactive mindset

• Ability to manage multiple client accounts simultaneously while paying attention to detail

• Familiarity with CRM software and other relevant tools. •Ability to thrive in a fast-paced, dynamic environment – persuasive and compelling expressing ideas and concepts

What are we all about? 

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. 

Love Work. Love Life. Be You.