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Account Manager
Job description
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.
About you, you will be someone who can:
Achieve a sales target for annual software subscriptions and annual bureau processing alongside annual consultancy targets & build good relationships with your customer base and nurture every opportunity. Respond to enquiries quickly and efficiently and provide feedback to cultivate the rest of the team & host meetings at all levels with customers, including C-suite.
Be responsible for developing customer relationships and manage and own the sales process with the support of presales & consultancy team.
Have close connections with the Customer Success and Renewals teams where you will need to collaborate agreeing renewal strategies and customer engagement styles. Once a sale is made, ensure a smooth handover to the projects team.
Provide the highest level of customer service and technical expertise to customers at all times.
Your skills and experiences might also include:
Previous experience in a B2B sales role or target driven account management role.
Able to work on own initiative.
Excellent communication skills, telephone, email and written & excellent time management skills.
Develop positive relationships, co-operation with, and support for colleagues and customers. Demonstrate a positive approach.
What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.