Customer Success

​Being a Customer Success Manager has its challenges but I find It very rewarding and get a lot of enjoyment out of it, every day is a learning day and no client is the same. A daily highlight for me is collaborating with other CSM's and working with other teams within Access to get the end result achieved.

​The great thing about Access is that it’s a safe space to try new things. Both our business and our customers move really fast, and everyone is open to ideas on how to bring value and happiness to the people we work with.

​From day one, Access has helped me to grow and progress, offering many opportunities to develop my skills.

My journey in Customer Success has been supported through a collaborative environment and a great team all aligned to shared goals and achieving great results!

As a Customer Success Manager my role involves understanding my customer’s needs and delivering value in every interaction I have with them. I love providing solutions that are going to make a customer’s life a little easier. Everybody wants to make a difference but you must be prepared to be different to deliver that – and guess what? We are different!